1.1. The website www.coocooceramics.com (hereinafter: the “Website”) serves as a virtual store operated by Coocoo ceramics (hereinafter: the “Website Owners”) and offers products to Internet surfers for sale through the Website and/or by telephone.
1.6. All prices on the Website appear on the products and are denominated in new shekels/dollars, euro. Prices include VAT, if applicable by law, and do not include shipping fees.
1.7. The appearance of various products on the Website require the Website Owners to keep inventory of all the items appearing on the Website.
1.8. The Website Owners do their utmost to ensure that the information presented on the Website will be complete and precise, but it should be clarified that it might contain inaccuracies or errors made in good faith. In such case, the Website Owner shall not bear any liability stemming therefor and/or connected thereto.
1.9. The Website Owner may from time to time update prices of products on the Website and shipping rates, without having to give prior notice. The effective price for the order placed is the price published upon completing the order process (including the submission of credit card details). If the prices were updated before the order process has been completed, the Customer will be charged according to the updated prices.
1.10. The Website Owner may offer specials, bonuses and discounts. Nonetheless, she is entitled to discontinue specials, bonuses and discounts at any time, and replace them or change them, without having to give prior notice to this effect. Moreover, it could be that the specials on the Website do not apply to purchases at other locations where the products are sold. This also applies vice versa – it could be that specials at physical stores do not apply to the Website.
1.12. Any questions and/or clarification and/or queries may be referred to Coocoo ceramics at firstname.lastname@example.org or call us at 0522228980.
2. ELIGIBILITY TO USE THE WEBSITE
2.1. The Customer must be someone who holds a valid ID card or valid passport or any corporation that is duly incorporated and registered.
2.2. The Customer may order products, provided he is the owner of a valid means of payment of a credit card company that enables executing purchases on websites and/or by telephone.
2.3. The Customer must be over 18 years of age, otherwise the order may be placed with the involvement of a parent or legal guardian.
2.4. The Customer must have an e-mail address on the Internet.
2.5. The Customer must have a mailing address for receiving the products he has ordered.
2.6. Without derogating from the aforesaid, the Company may prevent the Customer from placing orders on the Website in each of the following cases:
2.6.1. The Customer has committed an unlawful act and/or has violated statutory provisions;
2.6.3. Upon placing an order and/or afterwards by telephone, the Customer has deliberately given incorrect details;
2.6.4. The Customer has committed an act or omission that can harm the Website or interrupt the proper operation of the Website and/or anyone acting on its behalf.
2.6.5. The Customer intends to sell and/or market the product and/or the products he ordered to a third party and/or to continue to trade with it.
3. ORDERING A PRODUCT
3.1. A product may be purchased through the Website and/or by telephone.
3.2. For each product offered for sale on the Website, there is a product page displaying the product.
3.3. To purchase a product by telephone, the Customer must call the number appearing on the Website and submit the details of the selected product, customer details, payment details and method of receiving the product (postal messenger service, type of shipment or self-collection). A representative of the Website Owner will confirm to the Customer by phone that the selected product is in stock and can be ordered, and payment will be collected by credit card.
3.4. To purchase a product by Website:
3.4.1. The product should be selected from the product page or from the list of products and added to the shopping cart. After adding all products to the shopping cart, the user will enter all the necessary details on the online form at the designated places, including all details needed for payment and product shipment.
3.4.2. When purchasing on the Website for the first time, you must submit your name and current e-mail address, and a user name and password may be selected. When making a repeat purchase, you may use the user name and password selected in the past. To efficiently and quickly place the order, please make sure to submit precise details.
3.4.3. If the Customer created an account that includes his user name and password, the Customer will be responsible for maintaining the confidentiality of the account information and password chosen and to limit access to his computer. The Customer will also be responsible for all activity taking place under his account or password.
3.4.4. Filling out all the aforesaid necessary details for purchasing a product via the Website will be deemed ordering the product by the Customer (hereinafter: the “product order”).
3.4.5. When the product order is entered in the system, the Customer will receive an e-mail notice confirming that the product order has been received. This notice does not constitute confirmation that the product order has been placed and is not binding upon the Website Owner in any form.
3.4.6. The computer records of the Coocoo ceramics Website on transactions carried out through the Website will serve as prima facie evidence of the correctness of the transactions.
3.5. Submission of false details is a criminal offense, and anyone doing so is liable to criminal and/or civil proceedings.
4.1. Upon receiving the product order, a check will be run whether the product requested by the Customer is in stock. If the product is in stock, the system will check the credit card details submitted by the Customer with the credit card company.
4.2. Only after confirmation of the Customer’s details and the transaction by the credit card company, and provided the product is in stock, will the product order be confirmed and Coocoo ceramics will act to supply the product.
4.3. The Customer will be charged for the product through the credit card only after the credit card company approves the transaction.
4.4. If confirmation has not been received to execute the transaction through the credit card and/or the products ordered are not in stock, then the Website Owner is entitled not to supply the products ordered, and in such case the Customer will not have any complaint and/or demand and/or claim against the Website and/or the Company and/or the Website Owner. In such case, the Customer will be sent an appropriate e-mail notice to the e-mail address entered upon making the order or telephone contact will be established with him.
4.5. In the event that an error was discovered in the listing of a product price, the Website Owners or representatives on their behalf will contact the Customer placing the order, will inform him of the mistake and the correct price of the product, and the Customer will have the option to decide whether he is interested in purchasing the product at the correct price. If the Customer does not approve the purchase, the transaction will be canceled. In such event, the Customer will not have any complaints and/or demands and/or claims against the Website Owner or its operators in this regard.
5. PRODUCT DELIVERY
5.1. The delivery date will be determined according to the date of authorization of the transaction by the credit card company.
5.2. Only when the full consideration has been paid by the aforementioned acceptable means of payment will the product be delivered to the address submitted by the Customer when placing the product order, and according to the product delivery time appearing in “Deliveries” on the Website.
5.3. Product delivery times refer to business days only (not including Sabbaths, eves of holidays and days of holidays).
5.4. Shipping fees are payable upon payment for the product.
5.5. In the case of an irregular shipment or shipment outside of Israel, an extra shipping fee will be charged on top of the payment charged for the regular shipment. It is the Customer’s responsibility to check the irregular shipping cost before placing the order.
5.6. The Website Owners will not be liable for any delay in delivery and/or non-delivery caused by force majeure and/or events that are not under its control, including strikes and lockouts, computer system failures, etc.
5.8. If the product ordered is not delivered to the Customer within the period of time specified, the Customer must immediately inform Coocoo ceramics according to the contact details appearing on the Website. If the Customer does not wish to wait for the arrival of the product, the Customer will be refunded the money paid for the product subject to and after checking the matter with the shipping company and subject to Sections 5.1 – 5.7 above.
5.9. At the time of the product delivery, Coocoo ceramics and/or someone acting on her behalf may require that the credit card holder be present and/or that the credit card holder show an identification certificate and/or that the credit card holder, whose details were provided when placing the order, sign a shipping slip as a condition for the delivery of the product.
5.10. The product(s) ordered may be collected by the Customer independently, at no extra cost, from Coocoo ceramics studio in Tel Aviv (Israel) to be coordinated in advance by phone according to the telephone number appearing on the Website.
5.11. There may be differences between the photos displayed on the Website and the products actually sold, particularly in terms of color shades.
6. WRONG ORDERS
The Customer is solely responsible for ensuring that all the details entered in the Website are complete and precise. Coocoo ceramics is not responsible for verifying the Customer’s details and/or their correctness. If a product order was returned due to an incorrect detail, the Customer will be charged for handling and shipping fees. The Customer is requested to make sure to fill out complete, precise and current details.
7. CANCELLATION OF A PRODUCT ORDER BY THE CUSTOMER
7.1. A notification on the cancellation of the product order, for any reason whatsoever, shall be in accordance with the provisions of the Consumer Protection Law, 5741-1981.
7.2. A product order may be canceled and returned from the date of receipt of the product until 14 days from the date of receipt of the product or from the date of receipt of the document containing the details specified in sub-section 14C(b) of the Consumer Protection Law, 5741-1981, whichever is later.
Cancellation of the product order must be done in writing by sending an e-mail notice to the following address: email@example.com. The notice will contain the Customer’s details, names of the products, date of purchase, order number and reason for the return.
7.3. Cancellation of the product order will be subject to the Customer returning the product ordered in its original packaging, intact and/or without defect and/or damage and/or flaw and/or spoilage of any type or kind to the studio in Tel Aviv, at the Customer’s expense.
7.4. The product order cancellation fee, according to the above rules, will be in the amount of 5% of the price of the ordered product or NIS 100, whichever is lower. Money will be refunded to the Customer in the same manner as paid only after receipt of the product at the studio.
7.5. Transactions as set out in the Consumer Protection Regulations (Cancellation of a Transaction) may not be canceled.
8. CANCELLATION OF A PRODUCT ORDER BY Coocoo ceramics
9. DEFECTIVE PRODUCTS & WARRANTY
9.1. Defective products purchased will be replaced at the with similar products after the defects have been checked and it has been ascertained that the defect is not due to an act or omission of the Customer. If there is no identical product available, the Customer will be credited in the purchase amount.
10.1. Coocoo ceramics undertakes that any information submitted by the Customer when placing the order on the Website and/or by telephone will be used for servicing the Customer and no use will be made that the Customer has not agreed to in advance, except for uses naturally stemming from the management of the business and/or statutory requirements. Employees will be given access to the information solely and only for the purpose of servicing the Customer.
10.2. The Coocoo ceramics Website takes customary precautions to maintain the confidentiality of information provided by the Customer when placing a product order. Should there be occurrences not under its control and/or caused by force majeure, Coocoo ceramics shall not be liable for damage of any kind which may be caused to the Customer and/or someone acting on its behalf if information is lost and unauthorized use is made.
11. LIMITATIONS ON USE OF WEBSITE CONTENT
11.1. Any information and/or display appearing on the Coocoo ceramics Website, including graphics, design, textual presentation, layout, trademarks in block letters or logo, images and editing and presentation of the above are proprietary to Coocoo ceramics.
11.2. You may not duplicate, reproduce, distribute, publish or use in any other way the content and/or designs and/or images and/or trademarks and/or anything else that constitutes the exclusive property of Coocoo ceramics and appears on the Coocoo ceramics Website, unless with its prior written consent.
11.3. All the products appearing on the Coocoo ceramics Website are protected by copyright laws.
12. LAW AND JURISDICTION
Errors and Omissio
SHIPPING AND RETURNS
Shipments out of the country is carried out by EMS or ecco . There is a standart 40$ shipping fee to the USA and 35 Euros to Europe countries.
The shipment usually arrives at its destination within 14 working days depending on the shipment destination and shipment type, subject to the availability of the products ordered. Shipping times may be longer due to local holidays in the country of destination, Israeli holidays and weekends and during specials and discounts.
For your information, although we do our utmost to supply the shipment at the written times, there may be delays and the written times are only estimates and not guaranteed.
Coocoo ceramics is not responsible for any delays which are not under her direct control, including release from customs, delays caused by shipping companies, etc.
For your information, import duties, surcharges and any other charge may be imposed upon receipt of the order in countries outside Israel. We have no control over these taxes and duties as they are determined by the customs authority in the destination country and depend on various factors, such as country of origin, domestic VAT rate, import duties, etc. It is the Customer’s responsibility to make these payments should they be required by the local authorities.
If your item/s arrive broken please email us a photo of the broken goods within seven (7) days of receipt to arrange a replacement or REFUND.
You may return any unused items within 14 days of receiving the items.
Mailing costs are payable by the sender, and Coocoo ceramics will not refund mailing/shipping costs.
You must send all items back to :
Kam 83, Tel Aviv
The items must be sent in new and unusued condition in their original packaging, otherwise we may not give a refund.
The parcel is checked upon its return to Coocoo ceramics, and if found to be in returnable condition, the credit card through which the order was placed will be credited immediately.
Returns/Exchanges in Israel
Coocoo ceramics allows its customers to make returns and exchanges subject to the following conditions:
1. The item is returned within 14 days of receipt of the delivery at the customer’s home.
2. The item was not used, damaged, or washed, and is returned in the original packaging.
3. The customer pays for the cost of the return delivery to Coocoo ceramics, together with an explanation of the reason for the return of the transaction and the order number.
4. Coocoo ceramics will examine the case, and if believes that the customer should be credited, the credit card used to pay for the item will be credited minus 5% of amount of the transaction.
5. If the customer cancels the transaction after billing (even if the delivery has not yet left), the customer will be charged a cancellation fee of 5% of the original transaction.